What payment methods do you accept?

You can order from Hellena's Shop online securely using Paypal or Stripe. Sorry, we do not accept money orders or personal checks.

Do you allow cancellations?

We allow cancellations – All cancellations must be done within 24 hours of the online purchase. To cancel an order, contact us through email at info (at) hellenaofficial.com with the subject line reading “Cancellation” and a brief description of your cancellation. You will receive your refund within 7 (seven) days.

How long will it take for my order to be processed?

All orders are processed and shipped within 3-4 business days.

Where do you deliver?

We ship to all countries internationally. Shipping takes 7-10 days to International destinations. Please make sure you can receive mail from the Post Office at the address you supply. We do not offer express or overnight shipping, sorry you’ll just have to wait!…..but it’s worth it!